QuiKer Knowledge Base

Learn how to install & master QuiKer by watching short video tutorials, reading the FAQ section, and downloading the Administrator Manual and User Guide

Administrator Manual


Click to view & download the Administrator Instruction Manual for complete installation instructions.

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User Guide


Click to view & download the User Guide to share with all QuiKer Users in your Agency. Knowledge is power!

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Troubleshooting Guide


Click to view & download the QuiKer Troubleshooting Guide to view common User issues and solutions.

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QuiKer Video Tutorials

This tutorial walks through the process of setting up QuiKer Users in AMS360's WSAPI section
This tutorial walks through the process of downloading and installing QuiKer on a User's computer
This tutorial demonstrates how to add QuiKer to the Microsoft Outlook Ribbon
This tutorial demonstrates how to add QuiKer to the Quick Access Toolbar to Microsoft Outlook
This tutorial demonstrates how to enable and disable the QuiKer plug-in in Microsoft Outlook
This tutorial demonstrates how to use QuiKer Contact Book, which accesses AMS360's Customer Center 

QuiKer System Requirements

QuiKer is optimized for Microsoft Outlook version 2010 and higher; however, QuiKer has been effective on every version of Microsoft Outlook, except for 2007. If you experience any issues with a particular version, please email us at helpdesk@simplyquiker.com, so we can fix it!

QuiKer installation with AMS360 in the cloud can be performed without IT technician assistance. If your Agency works with AMS360 In-house, please email QuiKer's Helpdesk for directions on how to start your Trial.

Microsoft Outlook

  • 2010
  • 2013
  • 2016
  • Outlook 365

Windows

  • Windows 7 with Service Pack 1 or Above
  • Microsoft .NET Framework 4.5 or Above
  • For some Users running Windows 7 with Outlook 2010, "Visual Studio 2010 Tools for Office Runtime" must be be installed
  • I got a new computer. How do I activate QuiKer?

    You will need to contact Helpdesk to release your old computer from your Agency License Key. This will free up your license seat to install QuiKer on your new computer.

    You can chat with us, or call Helpdesk at 1-800-521-9667.

  • I am receiving an "Invalid API Credentials" error message. What do I do?

    QuiKer does not have access to, and does not store, your Agency-ID or API credentials. You will need to verify your credentials with the AMS360 Administrator in your Agency.

    Each User must be assigned a Username and Password. Passwords must be at least six characters, with 1 number and 1 Uppercase letter.

    The "Check All" button must be selected for each Employee for QuiKer to properly connect.

  • Why don't I see QuiKer Tab in my Microsoft Outlook Ribbon?

    When the plug-in loads correctly, a QuiKer tab should appear in the Outlook ribbon. If the Tab does not appear, simply follow these steps:

    Click on File > Options > Add-Ins > Go Next to “COM Add-Ins” > Check off QuiKer Add-In >OK.

  • What do I do if QuiKer is prompting me to re-enter my information?

    You will need to contact your Agency's AMS360 Administrator for your Agency Number, WSAPI Username and WSAPI Password. Enter these credentials into the QuiKer dialog box. *Note: QuiKer does NOT store User information and cannot assist with User credentials.
     
    You may need your Agency License Key to activate QuiKer. The person who subscribed to QuiKer on behalf of the Agency will have this License Key, or you can email helpdesk@simplyquiker.com for assistance.
  • If we have a Terminal server, does each User need a license?

    You will only need to install Quiker one time on the terminal server, however, each user will need to input the Agency QuiKer license key on their local computer. 

  • How secure is the transmission of data between AMS360 and QuiKer?

    The connection is very secure, QuiKer uses HTTPS, which is an encrypted and secure transmission between the sender and receiver of information. QuiKer follows the TLS protocol, or Transport Layer Security, which maintains data integrity and privacy between computer applications.

  • What do I do if Microsoft Outlook disables QuiKer?

    Follow this two-step process to enable:

    1. Click on File > Options > Add-Ins > Manage > Select “Disabled Items” > Click “Go” > Select QuiKer Add-In > Select Enable > OK.

    2. Go to File > Select “Manage COM Add-ins” > Highlight “QuiKer Add-in” and Select “Enable”.

  • What do I do if I receive an Error message?

    Error messages are the result of a temporary disruption to internet connectivity/AMS360 server. Disruptions are resolved within seconds. The User can try again.

  • What do I do if I receive a Customer.dat file Error message?

    Please note, that this is not necessarily a QuiKer issue. This issue can be caused by several factors: electrical disturbance, internal internet traffic interruption, or when AMS 360 is experiencing connectivity issues or API disruption. It is imperative the Employee credentials match their login to AMS. After you have checked that Employee credentials were input correctly into the QuiKer registration, proceed with the following troubleshooting activities.

    First, check your network connectivity:

    Go to the Start button > Select Control Panel > Go to “Network and Sharing Center” > Select “Change Adapter Settings” from the menu on the left > Check to see that your Network’s connection is active

    To reconnect the QuiKer plug-in:

    Make sure the QuiKer plug-in is enabled.

     

    In Outlook, click on File > Options > Add-Ins > Go Next to “Disabled Items” > Select QuiKer Add-In > Enable > OK.

    If this does not work, please uninstall and reinstall the QuiKer application.

Submit a Ticket

Let our QuiKer experts know exactly what you are experiencing. Include as much information as possible!

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Email Us

Send our Experts an email to helpdesk@simplyquiker.com. Expect a response within 24 hours.

Call Us

Call the QuiKer Team at
1-800-521-9667. If you miss us, leave a detailed message & we'll get back to you ASAP.