Only the person (people) in your Agency with access to the Administration Tab in your AMS360 database can create these credentials for you.

QuiKer does not store User credentials or have access to any Agency’s AMS360 database. You will need to contact your Agency Administrator and have them follow these steps to either CREATE or RECOVER your API Credentials for QuiKer:

1. In AMS360, navigate to the “Administration” Tab in the top ribbon
2. Select “Web Service API” from the left-side menu
3. Click “New” to create credentials, or click and highlight an existing User and click “Edit” in the top right corner of the box
4. Here you will see Login ID (This is the API Username)– create a Username, or notate the Username of an existing User
5. Create and verify a Password (Password must have 1 Uppercase, 1 number, and no special characters)
6. Make sure to click the “Check All” button in the Entity Access section on the bottom half of the screen (This must be checked or the User will receive an ERROR)
7. Click “Save + Close” in the top left corner and give the User these credentials

You can actually go online to access the list of activated computers under your Agency License Key, here. All you need to do is copy and paste your License Key and click “OK” to pull up your list.

The activations are bound to each computer name, so you’ll need to match up computer names with your Users. If the computer naming convention does not make it clear which computer is registered to which User, here’s how you locate a computer name:

• Go to the Start Button
• Type in “System Information” in the Search field
• The computer name is listed as the “System Name” within this window

Once you’ve identified which computers you need released from the License Key, email helpdesk@simplyquiker.com with the computer names to be released.

QuiKer is not properly configured to the Agency databse. To resolve this issue, you will need to retrieve ANOTHER QuiKer User’s credentials (Username and Password), then follow the steps below:

• Close Outlook
• Open the Windows Explorer and follow this file path: (C:) Users > (USERNAME OF QUIKER USER) > AppDataRoaming > The Human Equation > QuiKer AddIn > Data
• Delete everything in this folder
• Re-open Outlook
• Enter in the Agency ID, and the Username and Password of a WORKING QUIKER USER
• Then, in the second box that asks for “Employee First Name” and “Employee Last Name”, enter in the ACTUAL USER you are trying to setup
• Create a test Activity or Suspense to ensure everything is saving in AMS360 under the actual User.

You will need to contact Helpdesk to release your old computer from your Agency License Key. This will free up your license seat to install QuiKer on your new computer.

You can chat with us, or call Helpdesk at 1-800-521-9667.

QuiKer does not have access to, and does not store, your Agency-ID or API credentials. You will need to verify your credentials with the AMS360 Administrator in your Agency.

Each User must be assigned a Username and Password. Passwords must be at least six characters, with 1 number and 1 Uppercase letter. *No special characters are permitted in the API Username and Password.

The “Check All” button must be selected for each Employee for QuiKer to properly connect.

Follow this two-step process to enable:

1. Click on File > Options > Add-Ins > Manage > Select “Disabled Items” > Click “Go” > Select QuiKer Add-In > Select Enable > OK.

2. Go to File > Select “Manage COM Add-ins” > Highlight “QuiKer Add-in” and Select “Enable”.

When the plug-in loads correctly, a QuiKer tab should appear in the Outlook ribbon. If the Tab does not appear, simply follow these steps:

Click on File > Options > Add-Ins > Go Next to “COM Add-Ins” > Check off QuiKer Add-In >OK.

You will need to contact your Agency’s AMS360 Administrator for your Agency Number, WSAPI Username and WSAPI Password. Enter these credentials into the QuiKer dialog box. *Note: QuiKer does NOT store User information and cannot assist with User credentials.

You may need your Agency License Key to activate QuiKer. The person who subscribed to QuiKer on behalf of the Agency will have this License Key, or you can email helpdesk@simplyquiker.com for assistance.

You will only need to install Quiker one time on the terminal server, however, each user will need to input the Agency QuiKer license key on their local computer.

The connection is very secure, QuiKer uses HTTPS, which is an encrypted and secure transmission between the sender and receiver of information. QuiKer follows the TLS protocol, or Transport Layer Security, which maintains data integrity and privacy between computer applications.

Error messages are the result of a temporary disruption to internet connectivity/AMS360 server. Disruptions are resolved within seconds. The User can try again.